1st Gen. Serenity Gun
2nd Gen. Serenity Gun
2nd Gen. Serenity Mini Gun
Frequently Asked Questions
Order Returns
Refunds & Returns Policy
At SereneTherapy, we want you to be completely satisfied with your purchase. If for any reasonable reason you are not satisfied with your order, we offer a 30-day refund policy for all products. Please note that the 30-day period begins from the date of delivery.
We will do our best to resolve any issue or concern that you may have.
If you received a defective or damaged product, please contact us immediately and provide us with photos of the item(s) and the packaging. We will do our best to replace the item(s) as soon as possible.
Please note that we do not accept returns or exchanges for used or opened products, unless they are defective or damaged. Shipping fees are non-refundable and customers are responsible for all return shipping costs.
Once we receive the returned product, we will inspect it and notify you of the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed, depending on your payment provider.
Please note that we do not offer refunds for products that have been used or are not in their original condition. We also do not offer refunds for products that have been damaged due to misuse or improper handling.
If you receive a damaged or defective product, please contact us at [insert contact email/phone number] as soon as possible. We will provide you with instructions on how to return the product to us and we will either replace the product or provide you with a full refund, including shipping costs.
Please note that we reserve the right to refuse a refund if we suspect fraudulent activity or abuse of our refund policy.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions or concerns about our refund and return policy, please feel free to contact us. We value your satisfaction and will work with you to find a solution.
contact@serenetherapy.co
If the product is returned in accordance with this Return Policy, SereneTherapy will credit your original form of payment you used to make the original purchase and any applicable taxes (excluding shipping and handling charges unless otherwise specified).
Order Cancellation
If you wish to cancel your order for any reason, please reach out by chatting with us. We are happy to attempt to reroute your order, but please note that all cancellation requests are subject to reroute availability by our carrier and we might not be able to do so. In this case, you will receive your order and we will need to return it to us. Please reach us from contact@serenetherapy.co
Delivery
You can track your product. Or you can contact us contact@serenetherapy.coÂ
Products
According to article,you don't have any significant discomfort. We recommend for full body, our Serenity massage guns.
For knee, our ST Knee Therapy
For facial, our Serenity facial light therapy.
We highly recommend our 2nd Gen. Serenity Gun is the best for you. If you looking for something small and easily portable than ST Mini Gun will take care of you.
Payments
Secured
Payment Methods
We offer a secure and hassle-free checkout experience with multiple payment options. Enjoy peace of mind with our 128-bit SSL encryption, and choose from trusted payment gateways including Stripe, PayPal, Visa, and Mastercard to conveniently complete your transaction.
Others
We are unable to offer exchanges by mail at this time.
We are delivering all around the USA.
If you received an incorrect or damaged item, please contact our Customer Experience Team at info@serenetherapy.co with your order number and description of the incorrect or damaged order.
You can contact us for any questions or ideas.
