Refunds & Returns Policy

At SereneTherapy, we want you to be completely satisfied with your purchase. If for any reasonable reason you are not satisfied with your order, we offer a 30-day refund policy for all products. Please note that the 30-day period begins from the date of delivery.

We will do our best to resolve any issue or concern that you may have.
If you received a defective or damaged product, please contact us immediately and provide us with photos of the item(s) and the packaging. We will do our best to replace the item(s) as soon as possible.

Please note that we do not accept returns or exchanges for used or opened products, unless they are defective or damaged. Shipping fees are non-refundable and customers are responsible for all return shipping costs.

Once we receive the returned product, we will inspect it and notify you of the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed, depending on your payment provider.

Please note that we do not offer refunds for products that have been used or are not in their original condition. We also do not offer refunds for products that have been damaged due to misuse or improper handling.

If you receive a damaged or defective product, please contact us at [insert contact email/phone number] as soon as possible. We will provide you with instructions on how to return the product to us and we will either replace the product or provide you with a full refund, including shipping costs.

Please note that we reserve the right to refuse a refund if we suspect fraudulent activity or abuse of our refund policy.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any questions or concerns about our refund and return policy, please feel free to contact us. We value your satisfaction and will work with you to find a solution.

contact@serenetherapy.co